raden69 Privacy Policy

This page describes what we collect when you use raden69 and how we keep that data protected. Our privacy practices reflect our commitment to transparent operations—we tell you upfront what information we hold, why we need it, and who may access it under specific circumstances.

We collect personal data to operate our platform, verify user identity, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with regional regulations. This policy explains each data type, retention periods, and your rights to access or request deletion of your information.

What Data We Collect on raden69

We collect personal identification data during account setup: full name, date of birth, national ID number (or passport equivalent), email address, and phone number. We require this information to verify your identity before you can withdraw funds—a requirement we share with most financial institutions and payment processors operating in Indonesia.

We collect address information for Know Your Customer (KYC) verification. When you request a withdrawal, payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may require proof of address. We store this data securely to fulfil these regulatory obligations.

Personal identifiers: name, date of birth, national ID, passport number
Contact details: email, phone number, residential address
Financial information: payment method used, transaction history, withdrawal requests
Account activity: login timestamps, games or sports markets accessed, account balance history
Technical data: IP address, device type, browser information, cookies

We collect transaction data automatically. When you deposit via mobile banking, local payment, or any other payment method, we record the amount, timestamp, and payment provider. This allows us to track your account balance, settle withdrawals accurately, and detect fraudulent activity. When you engage with football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League) or casino games, we log which markets or games you viewed and any outcomes.

How We Use Your Data at raden69

Our primary use of your data is account verification and payment processing. We need your name and ID to confirm you are who you claim to be—this protects your account and satisfies legal obligations. We use your payment method information to process deposits and withdrawals quickly and accurately through our partner payment providers.

We use transaction history and activity logs to maintain your account balance, settle sports and casino outcomes, detect fraud, and investigate disputes. If you claim a withdrawal failed or a market settled incorrectly, we review your transaction history to resolve the issue. We do not use your data for marketing unless you explicitly opt in.

We may share your data with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) when you initiate deposits or withdrawals. These processors operate under their own privacy policies and data-protection agreements. We do not control how they use your data after the transaction completes, but we require them to maintain reasonable security standards.

We collect only the data necessary to operate raden69 safely and verify your identity before processing payments.

raden69 team

Data Retention and Storage

We retain your personal data for as long as your account remains active, plus a retention period after account closure to satisfy regulatory requirements and resolve disputes. Regulatory obligations in Indonesia typically require us to hold transaction records for several years. After regulatory retention periods expire, we delete or anonymise your data.

Our servers may sit outside your jurisdiction. While we maintain standard encryption and access controls, data crossing borders or stored internationally may be subject to different legal protections than those in Indonesia. By using raden69, you acknowledge this possibility.

Your Rights on raden69

You have the right to access your personal data. If you want to know what information we hold about you, request a data export through our support team. We will provide your data in a readable format within standard response timelines.

You have the right to correct inaccurate data. If your name, address, or other personal information is wrong, contact us to update it. We will correct the error promptly, though correcting certain verified identity data may require re-verification.

Data Subject Request: We respond to data access and deletion requests within standard business timelines. Some data (transaction records required by law) cannot be deleted until retention periods expire, but we will notify you of any restrictions.

You may request deletion of your data in certain circumstances. If your account is closed and regulatory retention periods have expired, we can delete your personal information. However, we cannot delete transaction records while they are required for regulatory compliance or to resolve disputes.

Cookies and Tracking

We use cookies to maintain your login session and remember your preferences. These cookies are essential to raden69 functioning—without them, you would need to log in on every page visit. We do not use cookies for tracking or marketing purposes.

You can disable cookies in your browser settings, but this may prevent raden69 from functioning correctly. We do not share cookie data with third parties.

Our Security Commitments at raden69

We encrypt your data using industry-standard SSL protocols. Data travelling between your device and our servers is encrypted; data stored on our servers is encrypted. We limit access to your personal data to employees who need it to operate raden69 and fulfil your requests.

We maintain access logs and audit trails so we can detect unauthorised attempts to access your data. If we discover a data breach, we notify affected users and relevant authorities as required by law.

Contact and Updates

If you have privacy questions or want to exercise your data rights, contact our support team through our standard support channels. We respond in English within business hours.

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on raden69. Your continued use of the platform after updates means you accept the new policy.

Services on raden69 are available only where local law permits. This privacy policy is subject to the laws and regulations of the jurisdictions where we operate. If our privacy practices conflict with your local law, your local law takes precedence.